Our Promise: We want you to be 100% satisfied with your purchase. If you're not happy, we'll make it right.
Return Eligibility
- Returns accepted within 7 days of delivery
- Product must be in original condition
- Lab certificate must be included
- Packaging must be intact
- Custom-set rings/pendants are non-returnable (unless defective)
Refund Process
1. Contact us within 7 days at info@gemshub.in or WhatsApp +91 9968240294
2. We'll provide return shipping address
3. Ship the product back in original packaging
4. Refund processed within 3-5 business days after we receive the product
Non-Refundable Items
- Shipping charges
- Custom-set jewelry (ring/pendant) unless defective
- Products without original certificate
- Products showing signs of use or damage
Damaged Products
If you receive a damaged product, contact us within 24 hours with photos. We'll send a replacement at no extra cost.
Contact for Returns
📞 +91 9968240294
💬 WhatsApp (Fastest)
✉️ info@gemshub.in